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We are working with a key client of ours who are seeking an experience IBA Operations Deputy to join their expanding retail branch. As the Deputy Head, you will play a crucial role in managing the Retail IBA Operations Team, ensuring compliance with FC CASS regulation, and driving process improvements to enhance efficiency.
Job Responsibility:
Provide support to the IBA Operations Head – Retail and other Senior Managers within the IBA Team
Manage debt collection and settlement processes
Oversee the premium finance process and minimize funding delays
Identify and implement process improvements within the team
Provide timely MI and insightful commentary for control weaknesses and business performance improvement
Support CASS and statutory audits, and identify and resolve CASS breaches
Collaborate with internal teams to improve efficiency and deliver process improvements
Maximize cashflow from IBA related activities
Build relationships across the organization and communicate effectively with stakeholders
Provide training and development opportunities to team members
Support projects including the transition of activity into the team
Requirements:
Self-starter with a positive ‘can do’ attitude and natural problem-solving abilities
High level of resilience and attention to detail
Ability to work collaboratively as part of a team and independently
Excellent written and verbal communication
High level of resilience and attention to detail
Working knowledge of broking systems including Acturis, Websure, SSP, Epic, and TAM
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