Identity and Access Management Analyst, Citi

Citi

Location:

Philippines, City of Taguig

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Identity and Access Management Analyst is responsible for fulfilling access requests within a variety of banking applications and infrastructure systems. The objective of the role is to manage user roles and access privileges within compliance of set information security policies and standards.

Job Responsibility:

Fulfill access requests within a variety of banking applications and infrastructure systems
Manage user roles and access privileges within compliance of set information security policies and standards
Support operations including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support
Handle all kinds complex requests and issues independently by having a good understanding of security administration processes, practices, and policies
Lead resolution of severity issue, identify root cause and come up with corrective action plan to prevent recurrence while providing update to relevant parties
Represent IAM Service Delivery in compliance calls and walkthroughs with audit
provide related audit deliverables in timely manner and ability to analyze and make the right judgment over accuracy, completeness, soundness of information being provided
Creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned
Ensure completion of Marketplace requests, troubleshooting incident issues, closure of compliance-related action items and housekeeping tasks are done within operational and controls thresholds at an individual and team level
Understand Continuity of Business and supports its application to IAM processes by maintaining resources like process control document up-to-date, ISA accesses, etc. within applications in scope of support
Identify potential opportunities and raise to management's attention, as well as initiate improvements to enhance information security controls and/or process efficiency for supported systems
Maintain excellent availability to customers team members, escalation manager, and senior management and handle customer and team interactions in a manner that lives up to Citi's leadership principles
Handle coordination with business and/or technology for system setup, maintenance, and update of resources not limited to machine(s), Citi Marketplace products, Citi Information Security Administration Repository Inventory
Drive and execute organization's strategy by identifying new tasks and creating a procedure to train others on demand
Lead development of team members by providing coaching and training particularly to new team members or on new team processes
Support automation program, including creation of Business Requirement Document and Minor Development Document
Effectively utilize Talent Management process (i.e. goal setup, self-assessment, feedback, individual development plan etc.) to manage own performance and work on continuous development
Complete other tasks/activities/projects in connection with the organizations' goals not detailed in the current job description such as automation, migration, controls culture, etc.
Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency

Requirements:

Bachelor’s degree holder and minimum of 4+ years of experience in an Information Security role or related field with service delivery and customer relationship management
Complex application or system knowledge
Interprets the principle of Information Security concepts and policies and ability to apply into day-to-day work
Demonstrate an understanding of the risk associated with cyber security and the controls set in place to manage risk in identity and access management
Proven use of discretion and sound judgment on handling of information with subject to sensitivity
Flexibility to work in various shift to provide on-call, holiday and/or weekend support on a periodic frequency
Proven capability to work within a team, seeks the input of others and greets change with optimism, curiosity and resilience, ability to manage multiple priorities and adjust to evolving work needs
Understand and relates own goals to Citi, business' and teams', create SMART goals and demonstrate accountability to achieve them
Consistently demonstrate clear and concise written and verbal communication in the English language as well as sensitive to audience diversity
Strong analytical skills and proven ability to use (Citi) Lean methodology to identify process improvements
utilize most complex tools in Microsoft applications to analyze and interpret data
Bachelor’s Degree/University degree of any course

Nice to have:

Relevant experience in the following platforms may be preferred in some case(s): Enterprise Systems: IBM RACF, CA Top Secret, AS/400, Stratus, Tandem, Unisys
Unix: Unix OS, LDAP
Applications: Banking applications, ServiceNow, CyberArk

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Identity and Access Management Analyst