Identity and Access Management (IAM) Analyst, Citi

Identity and Access Management (IAM) Analyst

Citi

Location:

Philippines, City of Taguig

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

An Identity and Access Management Analyst is responsible for administering access within a variety of banking applications and systems. The objective of the role is to manage roles and access privileges within compliance to the set information security policies and standards.

Job Responsibility:

Administer access within a variety of banking applications and systems
Manage roles and access privileges within compliance to the set information security policies and standards
Support Identity and Access Management (IAM) operation including weekends and public holidays on a rotational basis
Learn the process modules on administering access in multiple supported systems
Complete access-related customer requests within operational thresholds on timeliness and accuracy
Provide troubleshooting support on system access related issues
Handle customer interactions in a manner adhering to the customer service guidelines
Provide on-call support as needed and scheduled support during weekends and public holidays on some occasion
Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written
Identify potential opportunities and concern to raise to the manager's attention
Raise ideas to improve security controls, customer experience, and/or process efficiency
Analyze and interpret request volumes to make sound judgement on day-to-day output and improve the process
Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency

Requirements:

Bachelor’s Degree/University degree of any course or equivalent experience
Consistently demonstrates clear and concise written and verbal communication in the English language
Aptitude to learn a number of applications and/or systems at a level which one can understand how to administer access
Utilize Microsoft applications to create and maintain files (MS Excel, MS Word)
Proven excellent customer relationship management skills
Basic understanding of data quality, information security, and cyber security risk
Basic understanding of Windows desktop operating systems, Mainframe, Unix server, and/or databases
Basic understanding of password management tool (i.e. CyberArk)

Nice to have:

Proven excellent customer relationship management skills
Basic understanding of data quality, information security, and cyber security risk
Basic understanding of Windows desktop operating systems, Mainframe, Unix server, and/or databases
Basic understanding of password management tool (i.e. CyberArk)

What we offer:

Build a career in operations and technology by learning how our people, process and technology enable business and enhance security
Network with professionals around the globe as we collaborate across functions and geography

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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