Identity and Access Management Regional Service Lead, Allianz

Allianz

Location:

Romania, Bucharest

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Allianz Services is looking for highly motivated professionals to join the Identity and Access Management team. As a Regional Service Lead for Identity and Access Management service you will be responsible for the end-to-end strategy, management and delivery of IAM service within the region you are responsible for. You will act as the primary point of contact for stakeholders, ensuring the service meets agreed-upon service levels and customer expectations. Your role will involve overseeing service performance, driving continuous improvements and managing the service budget. You will lead a cross-functional team, coordinate with other service owners and ensure compliance with relevant regulations and standards. Your strong leadership, technical expertise, and customer-centric approach will be essential in delivering high-quality service experiences and fostering strong stakeholder relationships.

Job Responsibility:

Analyzing IAM requirements by conducting a thorough investigation of them to determine the appropriate IAM solutions to implement
Conducting risk assessment to identify potential vulnerabilities in IAM system and developing strategies to mitigate those risks
Implementation of IAM policies and procedure that adhere to industry best practices and comply with regulatory standards
Collaborating with different teams (IT, Security and Business) to ensure that IAM solution align with the organization’s overall IT Strategy and business objectives
Maintaining compliance ensuring that IAM solution comply with regulatory compliance requirement, such as GDPR and align with organization security policies and standards
Wide responsibilities across Allianz entities in area of Identity and Access Management
Strong collaboration with other teams in regards to business requirements for application onboarding
Alignment concerning global processes taking into consideration the specific needs
Promoting the IAM service towards Allianz entities
Own the customer collaboration with regards to the service delivered and understand the customer needs both in the context of Business Operations across Allianz, as well as related to the specific local regulations
Steer the team in delivering best services to the internal customers
Support the definition of the service strategy and ensure KPI adherence
Ensure adherence of the IAM service to all internal guidelines in the area of responsibility
Oversee the end-to-end delivery of the service in the region of responsibility, ensuring it meets agreed service levels and customer expectations
Develop and maintain service catalogs and service level agreements (SLAs)
Act as the primary point of contact for stakeholders regarding the service
Build and maintain strong relationships with internal and external stakeholdersIdentify opportunities for service improvements and implement changes to enhance service delivery
Monitor service performance metrics and drive initiatives to improve efficiency and effectiveness
Ensure a customer-centric approach in all aspects of service delivery
Gather and analyze customer feedback to drive service improvements
Promoting the IAM service towards Allianz entities

Requirements:

Bachelor’s degree in Information Technology, Business Administration, or a related field
Proven experience in service management, service delivery, or a similar role, typically 5+ years
In-Depth understanding of IAM security concepts, including access control, threat management and security operations
Experience in stakeholder management and building strong relationships with clients and partners
Strong analytical and problem-solving skills, with the ability to address complex service issues
Excellent verbal and written English required
additional foreign language skills are advantageous
Excellent verbal and written communication skills, with the ability to convey complex information clearly
Experience in preparing and delivering presentations to senior management and stakeholders
Ability to coordinate with other service owners to manage dependencies and impacts
Strong customer service orientation with a focus on delivering high-quality service experiences
Ability to adapt to changing business needs and environments
Project management experience would be a plus
High adaptability skills to an environment which is constantly changing and developing
Work experience with Active Directory, CyberArk PIM, ServiceNow would be a plus
Familiarity with regulatory compliance requirements, such as GDPR, HIPPA, PCI- DSS and ISO 27001, COBIT Framework and ability to design IAM solution that comply with these standards – this would be a plus

Nice to have:

Previous business experience in designing and implementing Identity and Access Management in previous organization
Relevant business experience designing and architecture of Identity and access Management with business requirements and security standards in mind
Understanding of data privacy and safeguarding function controls
Pro-active and solution-oriented behavior
Work experience with Active Directory, CyberArk PIM, ServiceNow would be a plus
Recognized certification in Identity and Access Management would be a strong plus

What we offer:

We support your well-being
We foster an inclusive and healthy workplace with a flexible hybrid working model
Experience access to counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
Enjoy a monthly budget via the Benefit platform, for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts, and many more
Prioritize what truly matters with time off for your birthday, extra days off for each year in Allianz (up to 5), days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events
We invest in your growth
Benefit from an extensive learning curriculum designed to support your career advancement and meet your professional needs, with access to technical and soft-skills trainings, international certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM and more), learning resources from LinkedIn and Allianz platforms, opportunities to advance your languages skills(German, French, English) and elevate with our leadership Program
We value you and your work
We acknowledge and recognize your work through performance based-rewards to celebrate your achievements, team and individual recognition programs to celebrate your contributions and internal referral bonuses

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Identity and Access Management Regional Service Lead