Implementation Manager, Cloud, T-Mobile

Implementation Manager, Cloud

T-Mobile

Location:

United States, Denver

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

74700.00 - 134700.00 USD / Year

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Job Description:

The Implementation Manager, Cloud works with customers to deploy cloud solutions into their environment using basic, standard, and complex project plan disciplines and certified technical knowledge ensuring a smooth transition for the customer with minimal impact to their active operations. The position is engaged by customers and other teams via multiple intake avenues to provide technical expertise to help the customer overcome obstacles. The Implementation Manager, Cloud proactively works with the customer to ensure they use and understand the full value of purchased solutions and T-Mobile. Also works on team projects to improve the business.

Job Responsibility:

Customer Deployment: Customer Enablement / Testbed Environment / Deployment
Resolves Complex customer issues
Partner with customer on multiple solution integration
Receives inbound calls from Sales, SEs and customers
Break-fix - 1st line of resolution
Presales Consultation / Deployment / Enablement: Work directly with internal and external customers to provide presales consultancy on deployment of services
Deployment, consultancy on integrated solutions
Analytics Discovery/Review with customers
Ensure that appropriate customer documentation is completed
Project/Program Management Support: Partner with team members or work independently
Lead projects as assigned by leadership
Engaged in multiple projects
Training/Certification: Maintain technical acumen tied to deployed solutions
Complete necessary training tied to the release/update of network tools
Complete certifications in at least one area of specialization

Requirements:

High School Diploma/GED General Education
Bachelor's Degree BS or BA, STEM preferred
2-4 years Experience in telecommunications, IT administration, network engineering roles or technical support
Microsoft Office Microsoft Word, Excel, PowerPoint
Communication Verbal/Written communication
Problem Solving Critical thinking/problem solving
Technical Support Working with customers to support technical needs
Network Support Understand network concepts and structure
Technical Acumen: Entry level - VSP, VTSP, MDN, Microsoft Fundamentals, CPCSA, CPCNA or industry equivalent
Industry and Solution Specific:Microsoft, Google, VMWare, Jamf, Cisco
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Technical Acumen: Entry level - VSP, VTSP, MDN, Microsoft Fundamentals, CPCSA, CPCNA or industry equivalent
Industry and Solution Specific:Microsoft, Google, VMWare, Jamf, Cisco

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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