Inbound Member Services, Randstad

Inbound Member Services

Randstad

Location:

Australia, Melbourne

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This is a 4-6 month contract opportunity starting in April working Monday - Friday on a roster between 8am - 8pm. This opportunity will see you taking inbound calls from members in relation to superannuation products, on-line systems and general superannuation legislative issues. You’ll be provided with in depth ongoing training and upskilling to enable you to provide top quality service to those you are assisting.

Job Responsibility:

Manage inbound calls from existing and new members
Handle general enquiries, provide product knowledge and assist with online systems
Drive member engagement by asking exploring questions
Maintain superior level of customer service to all customers
Build strong working internal and external relationships
Update all records and work to team targets

Requirements:

Exceptional customer service skills, with a customer centric mindset
Ability to build rapport and create sustainable relationships with a diverse range of customers and stakeholders
Ability to work with technology across multiple platforms
Previous experience in a phone based role
Available to work Monday - Friday on a roster between 8am - 8pm

What we offer:

Opportunity to work for an industry leader within superannuation
Hybrid working environment between the office and home post training
Supportive team environment
Excellent training opportunities

Additional Information:

Job Posted:

April 10, 2025

Expiration:

April 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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