Information Security Administration - Intermediate Analyst (Solution Center), Citi

Information Security Administration - Intermediate Analyst (Solution Center)

Citi

Location:

Hungary, Budapest

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Identity Access Management Information Security Administration Service Delivery is a global organization within Citi with 600+ employees located across the globe; IAM ISA SD has 200+ colleagues locally. IAM ISA SD manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM ISA SD works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

Job Responsibility:

Strong understanding of the respective Citi products, processes and policies
Handle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service
Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds
Create, maintain and perform annual review of Process Control Manual documents associated with specific systems assigned
Create, modify, and delete user profiles in various Citi applications and/or systems
Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level
Utilize key information security administration tools
Maintain excellent availability to achieve strong results
Effectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system
Support new hire training to team members, understands effective team skills and applies them

Requirements:

Minimum 2+ years’ experience either in an Information Security Administration environment or related field with customer service experience in data management
Utilize Microsoft applications for creating and maintaining basic files
Good command of English language (both verbal and written)
Willingness to work in shifts (mostly afternoon and occasionally on weekends)
Minimum High School Degree, Bachelor's degree is an advantage
Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred
SSCP/CISSP/ITIL/PMP/Citi Lean certificate is advantage

Nice to have:

SSCP/CISSP/ITIL/PMP/Citi Lean certificate
Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder

What we offer:

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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