Information Technology Manager, Marriott Bonvoy

Information Technology Manager

Marriott Bonvoy

Location:

Malaysia, Langkawi

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

Job Responsibility:

Assists and/or provides input to IT Leadership for CAPEX and department operating budgets
Confirms compliance with Marriott International Policies and Information Security Manuals
Places equipment orders
Conducts periodic inventories of applications and hardware
Confirms technology assets are secured
Complies with technology-related vendor contracts
Writes and presents proposals, analyses, project plans, cost models
Provides customer service to associates
Responds to inquiries from customers/vendors/peer group
Provides detailed status reports
Assists in disaster recovery and business continuity
Provides technical guidance
Escalates support for Marriott approved technology solutions
Supports guest and associate internet access requirements
Escalates problems as appropriate
Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network
Moves/adds/changes PCs/peripherals
Performs routine desktop backup
Provides end-user support
Confirms technology security and technology compliance measures are in place
Supports unit infrastructure
Assists in creating and maintaining secure server environment
Performs server backups and routine preventative maintenance
Pulls through support for corporate, regional and property initiatives

Requirements:

High school diploma or GED
2-4 years experience in the Information Technology or related professional area
OR 2-year degree from an accredited university in Business Administration, Information Technology, or related major
2 years experience or related professional area
System-related professional certifications desired

Nice to have:

System-related professional certifications

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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