Infra Tech Lead Analyst, Citi

Citi

Location:

Costa Rica, Heredia

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Infrastructure Technology Lead Analyst is responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The role involves using infrastructure technology knowledge and identified policies to process data, resolve issues, and execute administrative tasks.

Job Responsibility:

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents, define hardware requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system
Conduct project related research
Operate with a limited level of direct supervision
Act as SME to senior stakeholders and/or other team members
Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements:

6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual / in-person teams, and work under pressure / to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Working experience with products: Autosys Workload Automation, Workload Control Center, Oracle databases, SQL, Linux, Apache Tomcat
Experience in Production Support organization
Overall understanding of Distributed Technology
Experience in shell programming would be beneficial

Nice to have:

Experience in a Financial Services or large complex and/or global environment preferred
Experience in shell programming would be beneficial

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share: