Infrastructure Analyst - Change Management, Citi

Infrastructure Analyst - Change Management

Citi

Location:

Philippines, City of Taguig

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Infrastructure Analyst 1 / Change Analyst 1 - Review changes, facilitate CAB meetings, and generate CAB reports.

Job Responsibility:

Review changes as per the SLA
Generate CAB agenda and facilitates CAB call
Assist the stakeholders on their queries, escalate issues as appropriate
Exchange ideas and information in a concise and clear manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Previous relevant experience preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Demonstrated knowledge of operational process changes and improvement
ITIL Certification is an added advantage

Nice to have:

ITIL Certification

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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