Infrastructure Analyst 1, Marriott Bonvoy

Infrastructure Analyst 1

Marriott Bonvoy

Location:

Singapore, Singapore

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Responsibility:

Perform installations, maintenance and repairs of all property-based computer systems, equipment and peripheral devices
Primary hardware contact for technical processes and specific projects
PC support escalation from Tier 1 (Accenture) to Tier 2 resources (local iT, Corporate iT and Network Services)
Support basic telephony configuration and in-center maintenance
Support for Sales (in-center & Home Agent), Customer Care, Rewards and Customer Engagement Center support team desktop portfolios
Support Home Agent deployments
Track and inventory all hardware assets
Coordinate escalation issues across Tier 3 and Tier 4 Corporate IT resources to resolution
Coordinate with onsite Leadership on operational technology needs

Requirements:

Technical specialization in PC support and understanding of network infrastructure
Extensive understanding of Windows desktop operating systems
Experience with emerging technology, such as cloud computing, desktop virtualization and unified communications
Experience in Microsoft Servers and VMware (Microsoft certifications preferred)
Experience using MS Office, SharePoint and Teams
Fluent written and spoken English
Minimum 2 year working experience in similar role

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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