Infrastructure Senior Tech Analyst, Citi

Infrastructure Senior Tech Analyst

Citi

Location:

Mexico, Ciudad De Mexico

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Infrastructure Senior Technology Analyst is responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security, in coordination with the Technology Infrastructure team. Responsibilities include creating complex project plans, performing impact analyses, resolving issues, designing testing approaches, and providing technical/strategic direction.

Job Responsibility:

Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and act as advisor/coach to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Responsible for overall operating system applications
Contribute to technical direction and strategic decisions.

Requirements:

5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
5+ years experience with Storage Area Networks (SAN) and Network Attached Storage (NAS)
Knowledge of storage protocols – NFS, CIFS, Fibre Channel, iSCSI
Experience with replication technologies – SRDF
Experience with hardware such as Dell EMC PowerMax, Unity for Block and File, Cisco MDS & FCIP Switches, Netapp Appliances and OTS
Good trouble-shooting and problem-solving skills
Experience with Performance Management and Capacity Planning
Experience with Operating Systems – Linux and Windows
Experience with automation or scripting
Familiarity with cloud storage.

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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