Insurance Administrator, Office Angels

Office Angels

Location:

United Kingdom, Ashford, Kent

Category:

Insurance

Contract Type:

Not provided

Salary:

22000.00 - 23000.00 GBP / Year

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Job Description:

We're truly excited to be recruiting exclusively for a leading insurance company based in Ashford. By joining our client's team as an Insurance Administrator, you will be part of a supportive and welcoming workplace that prioritises trust and integrity. Their commitment to employee training and development means you will have the opportunity to learn new skills and advance your career. You will play an essential role by helping shape the customer experience while working in an environment that values collaboration and innovation.

Job Responsibility:

Engage with customers by expertly answering incoming calls, directing inquiries appropriately, and warmly greeting visitors to the office
Provide support in booking review meetings to cater to customers' insurance needs
Manage stock effectively and ensure that marketing and business stationery is ordered in a timely manner
Oversee the efficient processing of incoming and outgoing post
Collaborate with the New Business and Marketing team to organise external events and keep social media accounts updated
Assist the Agency Manager in organising internal events and training sessions
Administer credit control processes, including customer payments and processing refunds within required time lines
Support the Administration Team by providing coverage during absences or high workloads, ensuring consistency and quality of service
Maintain excellent levels of customer service in every interaction, consistently meeting and exceeding customer expectations

Requirements:

Proven office or front desk experience
Exceptional attention to detail with strong organisational abilities
Proficiency in IT, particularly Microsoft Office
Strong numerical and problem-solving skills
Ability to manage workloads effectively and remain composed under pressure
A collaborative spirit with a focus on building strong relationships through honesty and integrity
A passion for continuous improvement and a proactive approach to personal development
A commitment to delivering quality service while adhering to compliance regulations and internal policies

What we offer:

A supportive and friendly working environment
26 days annual leave plus bank holidays
Birthday day off in addition to annual leave
Option to buy/sell 5 days holiday per year
Health Cash Plan
Death in Service
Pension
Free Parking at all of the offices
Fortnightly fruit deliveries
Team lunch provided once a month
Team social events twice a year

Additional Information:

Job Posted:

March 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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