Insurance Collections Coordinator, CVS Health

Insurance Collections Coordinator

CVS Health

Location:

United States, Monroeville

Category:

Customer Service

Contract Type:

Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

CVS Health Specialty Pharmacy is offering an opportunity for a full-time Insurance Collections Coordinator in Monroeville, PA. The role involves timely and accurate account payments for outstanding balances while demonstrating customer service to patients, healthcare professionals, and insurance carriers. Responsibilities include insurance follow-up, claim resolution, and maintaining supporting records.

Job Responsibility:

Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing
Follow-up on unpaid, recouped payments, and underpaid claims
Resolve issues with nonpayment of invoices due to insurance problems
Maintain supporting chronological notes
Maintain patient demographic information and data collection systems
Research and respond by telephone, via the internet, and in writing to insurance companies and governmental payers regarding collection issues
Contact patients and Physician’s offices as well as insurance companies as needed in order to expedite claims processing

Requirements:

1+ years of Healthcare Insurance related experience
Experience using Microsoft Office products’ specifically Excel, Outlook, and Word
Must be able to commute to the Monroeville, PA office

Nice to have:

Insurance billing or collections experience
Customer service in a healthcare environment
Experience working in a healthcare reimbursement system
Effective customer service skills and experience that shows ability to work in a team environment
Attention to detail
Ability to utilize analytical skills
Ability to navigate through multiple tasks simultaneously and prioritize based on importance
Ability to communicate with clientele in a professional manner both verbally and written

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for wellness screenings, tobacco cessation and weight management
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:

March 19, 2025

Expiration:

June 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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