Insurance Manager, Lawes Consulting Group

Insurance Manager

Lawes Consulting Group

Location:

United Kingdom, Warwick

Category:

Insurance

Contract Type:

Employment contract

Salary:

45000.00 - 50000.00 GBP / Year

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Job Description:

We are seeking an experienced and passionate Team Manager to join one of our clients based within Warwickshire. As a pivotal member of the team, you will lead and develop a high-performing team, drive operational efficiency, and ensure exceptional customer service delivery. Our client is considering individuals from a Non-Insurance background as long as you have operational managerial and sales experience.

Job Responsibility:

Lead and develop a high-performing team, ensuring alignment with company values
Manage day-to-day operations, including workflow, work allocation, and absence management across multiple locations
Conduct monthly 1-2-1s and support personal development of team members
Act as the liaison between the Training & Competency (T&C) team and department leadership
Drive results by monitoring and analysing data to ensure KPIs and SLAs are met or exceeded
Handle customer escalations and ensure delivery of exceptional service
Make independent decisions while maintaining operational efficiency
Maintain a customer-centric approach, ensuring service excellence

Requirements:

Proven experience of managing and developing teams
Strong decision-making skills and ability to work on your own initiative
Excellent data analysis skills to monitor performance and achieve results
Delivery of exceptional customer service and ability to resolve escalations
Ability to manage multiple tasks while ensuring smooth operational workflows
Ability to maintain a high level of customer service at all times
Knowledge and use of insurer products and solutions
Sales and service process knowledge, particularly sales through service
Proficient in account management systems and Microsoft Office

Nice to have:

Non-Insurance background with operational managerial and sales experience

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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