Inventory Manager, Customer Experience, Baxter

Inventory Manager, Customer Experience

Baxter

Location:

United States, Houston

Category:

Logistics

Contract Type:

Employment contract

Salary:

88000.00 - 121000.00 USD / Year

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Job Description:

This is where you save and sustain lives. At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Job Responsibility:

Follow documented procedures for all activities related to the Bardy Diagnostics Quality System
Manage and build a team of specialists providing product logistics, product refurbishment, and patient care
Lead multiple teams which provide operational support for the company, including Inventory, Mail-to-Patient services, Upload services, and Refurbishment services
Measure and analyze customer feedback, interpret the analysis for employees, and implement strategies and programs to continuously improve the results
Design and promote effective logistics, operations, and customer service strategies and collaborate with other key leaders of the organization to employ successful tactics
Opportunity to have hands-on involvement in the development of new departments and services, including evaluating and implementing technology and application needs
Works to achieve the Customer Experience team's quality and productivity goals
Document all customer calls or correspondences in company systems as appropriate.

Requirements:

Bachelor’s or equivalent experience required
2+ years of relevant management experience, e.g. in Inventory or Supply Logistics
Current expectations are that this role would provide on-site coverage for our morning shift – 7:00am – 3:30pm
Expectations include providing on-site and on-call coverage as needed to support 24/7 customer care model
Previous experience developing, analyzing, interpreting, presenting, and adjusting strategies to align with data and company goals
Excellent multitasking, organizational, computer and interpersonal skills
Medical industry experience highly preferred.

Nice to have:

Medical industry experience highly preferred

What we offer:

Healthcare Insurance
401K Match
Paid Time Off
Yearly Bonus
Merit increases
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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