Inventory Manager, Customer Experience

• Follow documented procedures for all activities related to the Bardy Diagnostics Quality System
• Manage and build a team of specialists providing product logistics, product refurbishment, and patient care
• Lead multiple teams which provide operational support for the company, including Inventory, Mail-to-Patient services, Upload services, and Refurbishment services
• Measure and analyze customer feedback, interpret the analysis for employees, and implement strategies and programs to continuously improve the results
• Design and promote effective logistics, operations, and customer service strategies and collaborate with other key leaders of the organization to employ successful tactics
• Opportunity to have hands-on involvement in the development of new departments and services, including evaluating and implementing technology and application needs
• Works to achieve the Customer Experience team's quality and productivity goals
• Document all customer calls or correspondences in company systems as appropriate.

• Bachelor’s or equivalent experience required
• 2+ years of relevant management experience, e.g. in Inventory or Supply Logistics
• Current expectations are that this role would provide on-site coverage for our morning shift – 7:00am – 3:30pm
• Expectations include providing on-site and on-call coverage as needed to support 24/7 customer care model
• Previous experience developing, analyzing, interpreting, presenting, and adjusting strategies to align with data and company goals
• Excellent multitasking, organizational, computer and interpersonal skills
• Medical industry experience highly preferred.

Medical industry experience

• Healthcare Insurance
• 401K Match
• Paid Time Off
• Yearly Bonus
• Merit increases
• Medical and dental coverage from day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP)
• 401(k) Retirement Savings Plan (RSP)
• Flexible Spending Accounts
• Educational assistance programs
• Paid holidays
• Paid time off ranging from 20 to 35 days based on length of service
• Family and medical leaves of absence
• Paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits.