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The Inventory, Quality, and Control Manager is responsible for overseeing all aspects of inventory management (core production, NPI/Damages, cycle counts, slotting) and quality assurance (security, investigations, root cause analysis, inventory variance investigation) within the distribution center. This position reports to the IQC Regional Director and collaborates across the supply chain network to create, develop, and improve processes and procedures to maximize operational efficiencies in collaboration with Distribution Operations, Corporate Compliance, Corporate Asset Protection, Security, Finance, and COE's. All duties are to be performed in accordance with CVS Health policies, practices, and procedures.
Job Responsibility:
Oversee all aspects of inventory management (core production, NPI/Damages, cycle counts, slotting) and quality assurance (security, investigations, root cause analysis, inventory variance investigation) within the distribution center
Identify opportunities to streamline inventory management processes and enhance efficiency
Implement best practices and innovative solutions to optimize inventory accuracy and minimize 8 wastes
Drive initiatives to improve safety, quality, delivery, cost, and inventory metrics
Strategically manage slotting activities and projects aligned to the continuous improvement roadmap
Develop and implement inventory control procedures to ensure accurate inventory levels
Coordinate and conduct regular cycle counts, inventory audits, and reconciliations to minimize discrepancies
Analyze inventory data and trends to identify opportunities for process improvements and cost savings
Work closely with procurement and logistics teams to optimize inventory levels and ensure timely replenishment
Establish and enforce quality standards for incoming and outgoing products, ensuring compliance with regulatory requirements and company policies
Implement quality control measures to identify and address defects or discrepancies in products, packaging, and documentation as well as in process and personnel
Conduct regular inspections and quality audits to assess the effectiveness of quality management systems
Join forces with cross-functional teams to drive root cause analysis and corrective actions in line with the CVS operating system
Lead and mentor a team of inventory control and quality assurance associates, providing guidance, training, and performance feedback
Foster a culture of accountability, collaboration, and continuous improvement within the department
Ensure that all team members adhere to safety protocols and compliance standards at all times
Manage, coordinate (in conjunction with DC Management), and control activities relating to asset protection and loss containment
Oversee the implementation and management of security measures to protect company assets, reduce shrink, and ensure a safe environment for employees and vendors
Build security and alarm systems, conduct investigations (actual and suspected), and coordinate with law enforcement agencies
Requirements:
Minimum 5 years of experience in inventory control, quality management, asset protection, or related roles, preferably in a distribution or logistics environment
Experience in inventory management principles, quality assurance standards, investigations, and regulatory requirements
Leadership experience
Proficiency in inventory management software and MS Office applications
5% Travel
Nice to have:
APICS CPIM or CLTD certification
Six Sigma Green Belt certification
PMP certification
LP Qualified (LPQ) or LP Certified (LPC) certification
Understanding of Government Regulatory expectations (OSHA, DEP, FDA)
Strong communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels
Regular and reliable on-site attendance
Excellent analytical, problem-solving, and decision-making abilities
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
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