IT Customer Service Analyst, Citi

IT Customer Service Analyst

Citi

Location:

Hungary, Budapest

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Responsible for fulfilling security maintenance-related requests in all banking applications and other systems, which have security modules. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi.

Job Responsibility:

Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds
Utilize key information security administration tools
Support bulk customer requests for comparable granting of entitlements
Conduct basic housekeeping tasks, such as inactivity maintenance
Perform manual entitlement review maintenance
Perform ID provisioning such as developer and Admin IDs and basic Functional ID related processes
Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level
Participate on compliance conference calls and team meetings
Implement already established security procedures within the framework of specific system assignments, focusing on the full scope of GIAM OPS Service Catalogue requirements for simple thru complex, multi-tiered applications
Maintain excellent availability to achieve strong results
Understand the high-level principle behind Information Security concepts and policies
and applies / implements into day-to-day work
Identify potential compliance issues and raise to management attention.

Requirements:

At least 1 year of relevant experience but fresh graduates are also welcomed
Minimum High School Degree, however Bachelor's degree is an advantage
Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred
Demonstrated technical knowledge and experience of MS Office tools
Effective communication skills, both written and spoken English
Demonstrate information security mindset
Utilize Microsoft applications for creating and maintaining basic files
Good command of English language (both verbal and written)
Strong communications skills
Being able to learn to use numerous different systems on a basic level
Willingness to work rotational shifts.

What we offer:

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities.

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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