IT Desktop Support Specialist, Robert Half

IT Desktop Support Specialist

Robert Half

Location:

United States, West Des Moines

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The role involves providing hardware, software, and mobile support within the business and IT users primarily in West Des Moines. As an IT Desktop Support Specialist, you'll be tasked with maintaining and updating PC hardware and software, troubleshooting issues, and communicating with various stakeholders.

Job Responsibility:

Efficiently and accurately process requests related to break/fix incidents and move/add/change
Ensure regular monitoring of systems to maintain operation efficiency and accuracy
Handle the installation, maintenance, and updates of PC hardware and software
Effectively communicate with stakeholders about status, risks, quality, and operations
Troubleshoot issues related to PC hardware for laptops, desktops, and mobile devices
Identify potential areas of improvement, escalate when necessary, and make appropriate recommendations
Utilize your knowledge of the Windows 10/11 operating system to troubleshoot PC software issues
Leverage strong analytical skills to make decisions, use independent judgment, and establish priorities
Work effectively on multiple initiatives concurrently while maintaining good attention to detail
Utilize excellent verbal and written communication skills in all aspects of the role

Requirements:

Minimum of 2 years' experience in a similar role as an IT Desktop Support Specialist
Proficiency in computer hardware including installation, troubleshooting, and maintenance
Practical knowledge of backup technologies to ensure data safety and recovery
Experience in computer imaging and desktop imaging, for creating standard desktop images and deployment
Demonstrable skills in desktop support, including resolving hardware and software issues
Ability to support mobile devices, including setup, troubleshooting, and user assistance
Excellent problem-solving skills and ability to work independently
Strong communication skills, both verbal and written, for effective interaction with end users and team members
Relevant certifications or degree in Information Technology or related field would be an advantage

Nice to have:

Relevant certifications or degree in Information Technology or related field

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.