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This role is within the construction/contractor industry and will serve as a crucial IT service liaison to the business unit. You will be responsible for managing and coordinating IT services, understanding business needs and goals, developing an application roadmap, and ensuring seamless communication between IT teams and business stakeholders.
Job Responsibility:
Serve as the liaison for all IT services within the business unit, ensuring consistent service levels are met
Collaborate with business counterparts to analyze computer system needs for management information and functional operations
Develop, communicate, and maintain the Application roadmap for supported business units
Oversee the development and management of the Annual IT budget supporting the business unit's roadmap
Execute the IT roadmap, ensuring alignment with business objectives
Negotiate and contract with consultants, technical personnel, and vendors for services and products
Manage the development, implementation, installation, and operation of information and functional systems for the organization
Champion change management efforts, assisting business units in adopting new digital tools and technologies
Monitor key performance indicators (KPIs) for IT projects and services, ensuring stakeholder satisfaction
Act as a key point of escalation for IT issues affecting business operations, working to resolve critical incidents effectively and efficiently
Develop, implement, and monitor management information systems policies and controls
Manage the relationship with our ERP and other software support partners and other project-based 3rd party service providers
Collaborate with executives to develop and implement digital strategies that drive innovation and business growth
Develop, maintain, and test disaster recovery plans
Coordinate with IT for the purchase, implementation and configuration of networks, desktop, infrastructure equipment, and monitoring tools
Requirements:
Minimum of 10 years of experience in a similar role within the Construction/Contractor industry
Proven expertise in Customer Relationship Management (CRM)
Proficiency in Enterprise Resource Planning (ERP), including ERP solutions
Demonstrated knowledge of Backup Technologies
Experience in handling and managing contracts
Proficiency in managing and coordinating deployments
Specific experience with Epicor software is highly desirable
Leadership skills, with the ability to manage a division's IT operations
Excellent problem-solving skills and ability to adapt to new technologies
Strong communication and interpersonal skills to effectively collaborate with team members and stakeholders
Nice to have:
Specific experience with Epicor software
What we offer:
Medical, vision, dental, and life and disability insurance
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