IT Help Desk Dispatcher, Robert Half

IT Help Desk Dispatcher

Robert Half

Location:

United States, Germantown

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We’re searching for an IT Help Desk Dispatcher to be the vital link between our clients and technical team. In this highly trainable role, you’ll handle incoming calls and emails, assess client needs, and assign tasks to the right technical resource. Your knack for organization and scheduling will ensure efficient ticket flow and balanced workloads for the team.

Job Responsibility:

Handle inbound calls and emails from clients and customers, gathering details to understand their requests
Create, prioritize, and manage tickets in the service management system, ensuring accuracy and clarity
Assign and schedule tickets to technical resources based on skillsets, availability, and urgency
Monitor and manage the overall ticket flow to maintain service efficiency
Organize and adjust schedules for the technical team, addressing any potential conflicts
Provide status updates to clients and ensure prompt communication
Collaborate with the technical team and leadership to enhance operational workflows

Requirements:

Previous dispatcher experience is essential—ideally in a help desk, IT services, or similar environment
Exceptional organizational and multitasking skills
Clear and professional verbal and written communication abilities
A proactive mindset with strong problem-solving skills
Familiarity with ticketing systems and IT terminology is a plus but not required

Nice to have:

Familiarity with ticketing systems and IT terminology

What we offer:

medical insurance
vision insurance
dental insurance
life and disability insurance
access to 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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