IT Support Analyst, Robert Half

IT Support Analyst

Robert Half

Location:

United States, Des Moines

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a skilled IT Support Analyst to join a local Des Moines company on a long-term contract basis. The ideal candidate will be adept at supporting both hardware and software issues, with strong expertise in SCCM, Intune, and remote support tools like Bomgar. This role requires a proactive professional who can manage deployments, troubleshoot complex issues, and deliver high-quality end-user support across Apple and Windows environments.

Job Responsibility:

Provide end-user support for desktops, laptops, mobile devices, and peripherals, including both Windows and Apple (iPads, iPhones, MacBooks) platforms
Diagnose and resolve hardware and software issues
perform break/fix support and machine deployments
Utilize SCCM to reimage machines and push out updates
Deploy OS images, software updates, and applications
Monitor logs, resolve deployment/configuration issues
Manage site servers, distribution points, and co-managed environments (Intune integration)
Manage Intune for MDM
Design, deploy, and manage mobile/endpoint device configurations
Troubleshoot compliance policies, app deployments, and device issues
Generate detailed reports on compliance, usage, and activity
Use Bomgar (or similar tools) for remote troubleshooting and support
Work within ServiceNow or other ticketing systems to track, document, and resolve incidents in a timely manner
Maintain accurate inventory reporting using SCCM and ensure device lifecycle management
Collaborate with IT teams to assist in migrations and hybrid environment support

Requirements:

3+ years of experience in a hands-on Desktop Support role
Proficient with SCCM, including deployment, patching, and reporting
Experience with Intune for mobile and endpoint management
Familiarity with Bomgar or similar remote access tools
Strong knowledge of Apple and Windows OS environments, including O365
Experience with ServiceNow or comparable ITSM platforms
Solid understanding of networking fundamentals and endpoint security
Excellent communication and troubleshooting skills
Ability to prioritize tasks in a fast-paced, dynamic environment

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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