IT Support Specialist II, Robert Half

IT Support Specialist II

Robert Half

Location:

United States, Burbank

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Robert Half is currently seeking an IT Support Specialist II for a client located in Burbank, CA. The IT Support Specialist II will be responsible for providing white-Glove support for Executive interaction support of supporting users on a tier II level working with Active Directory, 365, Asset Management, SCCM along with assisting in a Windows 10 - 11 migration.

Job Responsibility:

Providing white-Glove support for Executive interaction support
Supporting users on a tier II level
Working with Active Directory, 365, Asset Management, SCCM
Assisting in a Windows 10 - 11 migration

Requirements:

Minimum of 5+ years working in a Help Desk or a Desktop Support Senior Role
Minimum of 3 years of demonstrated success at the Client Services Senior level within a large organization
Proficient in Active Directory, Privileged Access Management, SCCM, Windows 11, ITSM, Data Encryption, Employee Onboarding and Offboarding, and continuous improvement
Strong understanding of hardware, software and TCP/IP networking principles is required along with basic knowledge of VOIP technology
Outstanding communication skills to team and clients
Strong knowledge in Microsoft Office, Patch Management, desktop/laptop imaging, and inventory management tools
Excellent knowledge of computers (PC, Laptop) and peripherals
Excellent knowledge of configuring and trouble-shooting iOS based mobile devices
Strong customer service orientation, good written and oral communication
Attention to details with strategic and holistic mindset, self - motivated and directed
Working knowledge of managing tickets, follow up actions and close issues following IT Ticket Management Process

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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