IT Support Technician, Robert Half

IT Support Technician

Robert Half

Location:

United States, Palm Beach, FL

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly skilled IT Support Technician to provide hands-on technical support for desktops, laptops, mobile devices, and enterprise applications. This role requires expertise in troubleshooting hardware and software issues, performing installations and upgrades, and supporting network and communication systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to manage multiple priorities efficiently.

Job Responsibility:

Troubleshoot and replace laptops, PCs, and mobile devices (Windows & Apple iOS)
Perform hardware upgrades, software installations, and remote imaging
Set up, maintain, and troubleshoot Apple iPads, iPhones, and other mobile devices
Provide first, second, and third-level technical support for hardware, software, networking, and enterprise applications
Manage IT asset inventory, hardware disposal, loaner programs, and automated updates
Support new hire setups, terminations, and employee relocations
Install, configure, and troubleshoot printers, scanners, and VOIP/PBX telephony systems
Participate in the IT support queue, logging and prioritizing technical issues
Escalate unresolved issues to the appropriate teams when necessary
Maintain a working knowledge of communication protocols, servers, and networking technologies

Requirements:

Expert-level knowledge of desktops, mobile devices, office software, and networking
Proficiency in Windows workstation imaging, deployment, and upgrades
Strong experience with remote support, network printing, and enterprise application troubleshooting
Excellent time management, problem-solving, and organizational skills
Strong written and verbal communication skills
Experience with VOIP/PBX telephony systems is a plus

Nice to have:

Experience with VOIP/PBX telephony systems

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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