IT Support Technician, Ledger

Ledger

Location:

France, Paris

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We’re the forever innovators. On a mission that goes beyond business. Securing digital ownership in a changing world. Unlocking true freedom. We’re revolutionaries. Looking beyond today. Bridging excellence and pragmatism, with ambition and conviction, to push the limits of what’s possible. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 500 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.

Job Responsibility:

Diagnose and resolve issues related to workstations, printers, local networks, office applications, and operating systems
Collaborate with internal teams to address complex issues and provide continuous user support
Log and document all user-reported incidents in the Jira ticketing system
Follow incident resolution procedures and ensure issues are resolved within the defined Service Level Agreement (SLA) timeframes
Communicate effectively with users to provide updates on the status of their open tickets
Perform regular checks and preventive maintenance on hardware and software to ensure optimal performance
Suggest improvements to optimize IT system performance and reduce the risk of failures
Manage onboarding and offboarding processes
Provide basic training to users on the proper use of IT equipment and software
Create guides and support documents to help users independently resolve common issues

Requirements:

Degree in IT or equivalent experience (BTS or DUT)
Good Proficiency in both spoken and technical English (minimum B2 level)
Strong knowledge of operating systems (Windows, macOS, Linux) and office software (Google Suite, Slack, Microsoft Office)
Excellent communication and customer service skills
Ability to work methodically, independently, and as part of a team
Scripting: Batch, Python, GAM, is a plus
Experience with MDM solutions: JAMF, INTUNE, is a plus

What we offer:

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest
High tech: Access to high performance office equipment and gadgets
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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