ITOM AIOps Architect

• Architect custom solutions of program and enterprise or operational scope
• Architect reusable solutions of program and enterprise or operational scope
• Customize reusable solutions of program and enterprise or operational scope
• Capture and share architectural IP at the solution level
• Define and implement architectural governance at the program and enterprise or operational scope
• Contribute to the Architect profession both internally and externally
• Lead architecture team in architecture activities for complex, medium to large opportunity
• Develop for client technically or operationally feasible long-term IT strategies and plans
• Assess business impact of multiple technologies/strategies
• Identify and address technical or operational risks
• Provide review/input on project activities for large enterprise or global level projects
• Collaborates with the project manager to develop detailed project plans and work breakdown structures for large enterprise or global level projects
• Develop and deliver sales presentations at CEO/COO/CIO levels for large, complex opportunities

• Industry experience - minimum 10 to 15 years
• Bachelor's degree in computer science or related field, or equivalent experience
• Knowledge of Monitoring Tools, ITOM, AIOps, Customer Facing, Observability
• Ability to understand the customer's business problem, need, or opportunity and to design an IS solution that completely and correctly addresses the business problem, need, or opportunity without unnecessary enhancements
• Ability to lead the architectural design, development, deployment, and technical quality of large enterprise or global solutions that span multiple technologies and disciplines
• Conversant with and able to apply multiple architectural, development and operational methodologies (e.g., Zachman, TOGAF, ITSM, ...)
• Usually possesses a valid industry certification in an appropriate architectural discipline
• Broad IT industry knowledge with depth in multiple areas
• Expert or Master level of knowledge of multiple technologies or IT disciplines
• Ability to write Statements of Work for large enterprise or global level solutions that span multiple technologies or operational areas
• Ability to apply program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals for large enterprise or global level projects
• Ability to play a leadership role in business development activities for large, complex opportunities
• Ability to strategically consider all sides of an issue within the contexts of time, breadth, and range of options
• Ability to systematically gather, assess and apply critical organizational, technical, operational, and sales/marketing information for business decisions
• Ability to prepare clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a credible image
• Ability to articulate technical or operational problems into understandable business terms appropriate for the audience
• Able to design and present high-impact messages to customer's Executive level management
• Able to use a wide variety of presentation tools to persuasively communicate complex messages to multiple audience levels, including Executive level management
• Has Excellent speaking and writing skills with proven capability to represent the company at external customer and industry events

Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building

• Health & Wellbeing
• Personal & Professional Development
• Diversity, Inclusion & Belonging