Junior IT Customer Service Analyst, Citi

Junior IT Customer Service Analyst

Citi

Location:

Hungary, Budapest

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Identity Access Management Operations (IAM Ops) is a global organization within Citi with 600+ employees located across the globe; IAM OPS Budapest has 200+ colleagues locally. IAM OPS manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM OPS works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

Job Responsibility:

Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds
Utilize key information security administration tools
Support bulk customer requests for comparable granting of entitlements
Conduct basic housekeeping tasks, such as inactivity maintenance
Perform ID provisioning/deprovisioning such as developer and Admin IDs and basic Functional ID related processes
Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level
Participate on compliance conference calls and team meetings
Implement already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM OPS Service Catalogue requirements for simple thru complex, multi-tiered applications
Demonstrate basic understanding of Citi Lean processes
Understand the high-level principle behind Information Security concepts and policies
and apply / implement into day-to-day work
Identify potential compliance issues and raise to management attention

Requirements:

Minimum High School Degree, however Bachelor's degree is an advantage
Career starters, fresh graduates are welcome, 1 year or more relevant experience is an advantage
Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred
Demonstrated technical knowledge and experience of MS Office tools
Effective communication skills, both written and spoken English
Demonstrate information security mindset
Utilize Microsoft applications for creating and maintaining basic files
Being able to learn to use numerous different systems on a basic level

What we offer:

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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