Junior Support Engineer, Sopra Steria

Junior Support Engineer

Sopra Steria

Location:

Belgium, Brussels

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

An IT Support Engineer in a 24/7 shift system provides technical assistance and troubleshooting for hardware, software, and network issues both remotely and on-site. They diagnose problems, implement solutions, and maintain systems to ensure smooth IT operations. Responsibilities include managing user accounts, and providing end-user support to minimize downtime and enhance productivity.

Job Responsibility:

Provide technical assistance and troubleshooting for hardware, software, and network issues both remotely and on-site
Diagnose problems, implement solutions, and maintain systems to ensure smooth IT operations
Manage user accounts
Provide end-user support to minimize downtime and enhance productivity

Requirements:

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
First experience in providing first-line IT support or just finished an IT course/education
Basic knowledge of hardware components, operating systems (Windows, macOS), common software applications (Microsoft Office, O365, email clients, Intune), networking concepts (IP addressing, routers, switches, Wi-Fi, LAN)
Ability to communicate technical issues to non-technical users
Basic experience with service desk- and remote tools (e.g. ServiceNow, Jira)
Certifications (optional but beneficial): CompTIA A+, Microsoft Certified: Fundamentals, Cisco Certified Network Associate (CCNA)
Working hours: 24/7 shift system
English, Dutch and French are required

Nice to have:

Certifications: CompTIA A+, Microsoft Certified: Fundamentals, Cisco Certified Network Associate (CCNA)

What we offer:

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events

Additional Information:

Job Posted:

March 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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