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The role primarily focuses on software development projects that enhance the capabilities of Research Software Support Specialists. The successful candidate will develop tailored software solutions to streamline data pulls and automate repetitive tasks, thus increasing efficiency and reducing manual effort. This role also requires providing expertise in software engineering technologies and best practices to Support Specialists.
Job Responsibility:
Design and develop software solutions that interact with proprietary software systems through APIs to ensure seamless integration and data exchange
Provide expertise in software engineering technologies and best practices to Support Specialists
Assist with software support tickets during peak ticket seasons to ensure timely resolution of user issues
Develop and implement deployment plans for new software tools, including writing technical documentation, creating training videos, and presenting live training demos
Perform UAT and smoke testing prior to software deployment
Learn proprietary research processes and systems to provide effective software solutions
Perform Tier 2 level investigation and troubleshooting of proprietary research software
Record troubleshooting steps and resolution details in Atlassian Jira Service Desk
Manage and update knowledgebase articles
Work towards empowering the Support Specialists with robust, user-friendly tools that simplify their workflows, improve data accuracy, and enable them to focus on more strategic initiatives
Requirements:
Minimum of 2 years of experience in a software development role, preferably in the chemicals manufacturing industry
Proficiency in Backend Development and API Development
Solid understanding and experience in using ASP.NET and .NET
Expertise in Visual Basic .Net (VB.NET) programming
Familiarity with C Sharp Programming (C#)
Knowledge of JSON - JavaScript Object Notation
Ability to troubleshoot and resolve issues in a timely manner
Strong problem-solving skills and attention to detail
Excellent verbal and written communication skills
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
Ability to work as part of a team and collaborate with colleagues
Proactive in learning new technologies and software
Experience in agile or scrum methodologies is advantageous
Nice to have:
Experience in agile or scrum methodologies
What we offer:
Medical, vision, dental, and life and disability insurance
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