L3 Cloudian Storage, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:

India, Bangalore

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Engineer will be part of a 24/7 IT Storage operations team and will be directly responsible for all Storage related deliverables. The role involves operating, administrating, and consulting on Storage infrastructure in accordance with established technical standards and operational policies. Key areas of involvement include problem management, incident management, change management, configuration management, and security management within a hybrid IT environment.

Job Responsibility:

Resolve customer’s issues via the email or remote sessions
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other internal technologies in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Perform within the Productivity Measure of the team (KPI)
Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents
Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis
Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis
Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Requirements:

Bachelor’s degree in Engineering (or Equivalent)
Minimum 8+ years of experience in Storage administration support
Strong knowledge of Storage, SAN, Compute, Object/Block/File Storage technology and good understanding of Parallel & distributed file system
Flexible to work in 24X7 support environment
ITIL certification is an added advantage
Strong experience on Object store, distributed file system, NFS/SMB/S3 protocols, Filesystem creation and management, Capacity management, Cluster Management, Load Balancer, FCHBA/FCOE/iSCSI, Performance troubleshooting, Network troubleshooting
Hands on experience on Cloudian (Required)
Firmware and management experience on above Storage & Servers
Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot Linux (RHEL/SUSE)
Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC HBA, FCOE)
Knowledge on Grafana / Prometheus
Experience on routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Troubleshooting performance related issues on HW and Operating system and Network
Good written and verbal communication skills (Mandatory)
Complex troubleshooting experience and Logical Problem-solving approach
Ability to work in a Solution environment, collaborating across Technology Teams.

Nice to have:

Certification on SAN, Storage
Linux/Microsoft/VMware VCP or equivalent experience/certification
Tools Knowledge on ServiceNow.

What we offer:

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Specific programs catered to helping you reach career goals
Investments in personal and professional development
Diversity, Inclusion & Belonging initiatives.

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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