Lead, Customer Service, Baxter

Lead, Customer Service

Baxter

Location:

Japan, Tokyo

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

As the Lead, Customer Service, you will oversee customer service operations, ensure flawless order processing, and maintain outstanding customer happiness while contributing to a world-class organization.

Job Responsibility:

Perform order entry into ERP (JDE) for order to cash transactions, including sales orders, return orders, discount/mark up orders, and rental expenses, among others
Establish and maintain daily communication channels with commercial and marketing teams to ensure a seamless flow of information and teamwork
Supervise and manage KPI and make vital adjustments to meet goals, always striving for efficient operational performance
Stay up to date with relevant regulations and develop operational procedures to ensure compliance
Effectively communicate and resolve system issues with the global team, both in day-to-day troubleshooting and during system upgrade projects
Lead projects related to delivery and commercial operations, taking ownership of planning, execution, and providing support to team members under the mentorship of the Fulfillment Manager
Supervise and mentor team members, providing regular feedback and mentorship through ACE check-ins to drive individual and team growth

Requirements:

Deep knowledge of order to cash processes, with a proven track record of successfully performing order taking transactions in a customer service role within a manufacturing environment
Experience in leading a team and performing work as a leader, demonstrating strong leadership and interpersonal skills
A dedication to accuracy and a commitment to constantly improving efficiency, to ensure that processes are streamlined for outstanding outcomes
Flexibility to adjust communication style for diverse audiences
Strong presentation and facilitation skills, enabling effective partnership and knowledge sharing
Basic English skills (writing, reading, and speaking) to effectively connect with distributed team

Nice to have:

Pharmacist license

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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