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The Outreach Associate is responsible for developing relationships with Medicare-eligible seniors and scheduling their first appointments through event engagement. The role involves local community interaction, lead generation, relationship building, and collaboration with internal teams. The role supports Oak Street Health’s mission to provide high-quality primary care to older adults on Medicare.
Job Responsibility:
Generate high-quality leads by engaging Medicare-eligible seniors through event execution
Schedule first appointments with interested and eligible prospects
Maintain knowledge of internal sales systems and organizational goals
Collaborate with Community Relationship Manager, Outreach Executive, and Outreach Manager/Outreach Director to drive lead generation
Collaborate with Oak Street Health central growth and call center teams, as needed
Develop strong relationships with prospects in the assigned territory
Capture and record customer information and sales activity into CRM and business systems
Resolve concerns and complaints by working with prospects or directing them to the appropriate person.
Requirements:
Ability to quickly connect with and influence the right people - enjoy talking and listening to community members’ healthcare experiences (past and desired)
Comfort with personal sales goals and results tracking
Team player and contributor to the overall effectiveness of the team
Inclination to work in a results oriented role
Comfortable with navigating external barriers to create a positive experience
Basic computer skills, including: Clear electronic communication management (e.g., email) and documentation of prospect interactions
Experience managing through a CRM system, ideally Salesforce, a plus
Sales and/or healthcare experience a plus
Access to reliable transportation to travel between events
Ability to lift 25-45 lbs for event set-up
Ability to occasionally work outside of standard business hours (e.g., past 5 pm or on weekends), if needed
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization.
Nice to have:
Experience managing through a CRM system, ideally Salesforce
Sales and/or healthcare experience.
What we offer:
Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost wellness programs including screenings, tobacco cessation, and weight management
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