• Work closely, build and maintain strong relationships with company existing and potential new clients to understand their business needs and pain points and translate them into an IT solution following best practices
• Demonstrate how ServiceNow solutions and Inetum Services can address Customer’s needs and pain points through product presentations and demonstrations
• Work closely with the Sales team to identify opportunities for new IT solutions and provide technical expertise and guidance throughout the sales cycle
• Supporting Marketing activities – user conferences, trade shows, analyst demonstrations, webinars etc…
• Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
• Lead workshops in sales and delivery phases to gather customer requirements
• Collaborate with the Sales team to develop proposals and estimates
• Respond to Requests for Proposals (RFPs) and Requests for Information (RFIs) from potential clients and ensure responses to RFP and RFI are tailored to meet the specific needs and requirements of the client
• Create and deliver POCs to demonstrate the feasibility of the proposed solutions
• Stay informed and internally promote part of the ServiceNow portfolio, update the other teams for the new releases, new features and innovations in this part of ServiceNow portfolio
• Observe and comply with KPIs important for the role
• Participate in delivery according to the agreed KPIs and maintain expert knowledge of the appointed solution and products configurations
• Identify solutions from customer engagements which are suitable candidates for transforming them into reusable packages/artifacts
• Contribute to building the company service offerings in connection to its existing/future services portfolio
• Contribute to developing company services portfolio with knowledge management and improvement suggestions
• Ready to travel in connection with business trips in the country and/or abroad, in accordance with the requirements and provisions of the current Bulgarian legislation
• Other duties related to the position or assigned by the Direct Superior or the respective Manager

• Minimum 3+ years of relevant experience in service management and/or consulting customer facing role
• Proven experience in designing and implementing solutions on the ServiceNow platform
• BSc or MSc in IT or Business field or equal level of experience
• Excellent written and verbal English language
• French, German, Spanish or any other European Language would be considered a plus
• Business analysis, requirements gathering and solution design abilities
• Pitch perfect communication, writing and presenting skill
• Experience in a Professional Services environment engaging with executive stakeholders, solution architects
• Solid Exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels (both technical and non-technical)
• Strong overall knowledge of Information Technology, architecture and multi-tier applications
• Strong analytical and problem-solving skills
• Strong understanding of company products or services as well as business position and competition to keep business competitive
• Ability to meet deadlines working under pressure
• Ability to work independently

French, German, Spanish or any other European Language

• Excellent remuneration package
• 24 paid vacation days
• Flexible working arrangements
• Additional Health insurance
• Training and certifications
• Great working environment and team spirit