Lead Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:

United States, SUMMIT, Charlotte, Iselin

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

96600.00 - 206100.00 USD / Year

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Job Description:

This position is a senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions. The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality. This role will be responsible for leading the efforts to transform and mature services provided by the global team, drive adoption of core tool sets, and strengthen the partnerships with development and business partners. The position will be working in a corporate environment with large, complex, and critical applications across a wide range of technologies. Examples include large, Tier 1 IIS/.NET/SQL applications, web hosting with multiple server tier levels, and application and server level clustering and load balancing. This position will follow corporate policies regarding security, documentation, audit and change control processes. This individual will lead a team of onshore and offshore engineers maintaining the availability and performance of the production systems.

Job Responsibility:

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Instantiate Site Reliability Engineering and AIOPs capabilities at Wells Fargo Enterprise Functions Technology (EFT) igniting the practice, principles, and culture leading by example
Assist in training skilled peer engineers by growing the practice within EFT and partnering with peer platform embedded SRE teams
Introduce and mature the adoption of enterprise capabilities, tools, and innovation improving availability in a multi-cloud ecosystem by evolving observability
Drive adoption of automation and operations best practices, removing manual activities, partnering with development teams identifying areas of improvement and efficiency
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Requirements:

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of application production support experience
3+ years of Java, C#, Python or other object oriented software engineering experience
3+ years of experience performing engineering and support tasks on Linux/Unix and Windows Servers
3+ years of experience with Cloud technologies

Nice to have:

Experience supporting an enterprise-level environment
Ability to interact with all levels of an organization, including management
Strong team or technical leadership experience
Proven track record of driving change and process improvement
Ability to manage initiatives involving process improvement
BS/BA degree or higher in science or technology

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:

March 28, 2025

Expiration:

April 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Lead Systems Operations Engineer