Learning and Development Manager

Training, Development, and Employee Engagement: Identify and integrate the latest trends in learning theory and technology to enhance training programs; Conduct needs assessments to develop and deliver high-quality training initiatives; Collaborate with leadership to design, implement, and facilitate learning programs that align with the Agency’s strategic goals; Ensure compliance with legally required training, including Discrimination and Harassment Prevention; Develop engaging marketing and training materials to promote professional growth opportunities; Oversee organization-wide employee engagement activities and measure program effectiveness through reports and data analysis; Utilize external research and best practices to inform decision-making; Manage the Agency’s learning management system (LMS) and ensure accessibility of training resources; Provide training and support to managers and supervisors to enhance their leadership capabilities. Recruitment and Onboarding: Lead and refine recruitment strategies to attract and retain top talent; Oversee onboarding programs to ensure new hires have a seamless and engaging experience; Manage HRIS systems to optimize recruitment and onboarding processes; Directly oversee recruitment for senior management and executive roles. Organizational Leadership and Development: Develop talent pipelines and succession planning strategies to ensure future leadership growth; Support managers in effectively navigating organizational change; Establish metrics to evaluate the effectiveness of training and career development initiatives; Implement and oversee management and leadership development programs; Guide and educate teams on workflow improvement and job design best practices. Diversity and Inclusion Initiatives: Foster a diverse and inclusive work environment through tailored training and development programs; Implement strategies that support cultural competence among management and staff; Build and maintain partnerships that strengthen Crystal Stairs’ reputation as an employer of choice for diverse talent. Unit Management and Leadership: Lead and mentor direct report staff, ensuring accountability, productivity, and professional growth; Promote a culture of integrity, collaboration, and continuous improvement; Conduct regular check-ins, staff meetings, and performance evaluations; Oversee resource allocation and budget management to align with organizational goals; Maintain strong teams characterized by technical expertise and mutual trust.

• Identify and integrate the latest trends in learning theory and technology to enhance training programs
• Conduct needs assessments to develop and deliver high-quality training initiatives
• Collaborate with leadership to design, implement, and facilitate learning programs that align with the Agency’s strategic goals
• Ensure compliance with legally required training, including Discrimination and Harassment Prevention
• Develop engaging marketing and training materials to promote professional growth opportunities
• Oversee organization-wide employee engagement activities and measure program effectiveness through reports and data analysis
• Utilize external research and best practices to inform decision-making
• Manage the Agency’s learning management system (LMS) and ensure accessibility of training resources
• Provide training and support to managers and supervisors to enhance their leadership capabilities
• Lead and refine recruitment strategies to attract and retain top talent
• Oversee onboarding programs to ensure new hires have a seamless and engaging experience
• Manage HRIS systems to optimize recruitment and onboarding processes
• Directly oversee recruitment for senior management and executive roles
• Develop talent pipelines and succession planning strategies to ensure future leadership growth
• Support managers in effectively navigating organizational change
• Establish metrics to evaluate the effectiveness of training and career development initiatives
• Implement and oversee management and leadership development programs
• Guide and educate teams on workflow improvement and job design best practices
• Foster a diverse and inclusive work environment through tailored training and development programs
• Implement strategies that support cultural competence among management and staff
• Build and maintain partnerships that strengthen Crystal Stairs’ reputation as an employer of choice for diverse talent
• Lead and mentor direct report staff, ensuring accountability, productivity, and professional growth
• Promote a culture of integrity, collaboration, and continuous improvement
• Conduct regular check-ins, staff meetings, and performance evaluations
• Oversee resource allocation and budget management to align with organizational goals
• Maintain strong teams characterized by technical expertise and mutual trust

• Education: Bachelor’s degree in Business Administration, Communication, Organizational Development, or a related field. A Master’s degree or HR certification is preferred
• Experience: At least six (6) years of HR experience, with a strong background in recruitment, employee engagement, and training. Experience in an organization with 300+ employees and three (3) years of direct HR staff supervision is preferred
• Expertise: Strong knowledge of employee training and development, ideally within a social services environment
• Training Design: Proven ability to create impactful professional development programs using blended learning approaches
• Presentation Skills: Excellent facilitation skills for in-person and virtual training sessions
• Technology Proficiency: Experience with HRIS systems, LMS platforms, and MS Office (Excel proficiency required)
• Communication: Exceptional written, verbal, and interpersonal skills
• Adaptability: Ability to manage multiple projects in a fast-paced environment
• Leadership: Experience supervising and coaching HR staff to achieve departmental goals

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan