Learning and Development Manager, Marriott Bonvoy

Learning and Development Manager

Marriott Bonvoy

Location:

United Kingdom, London

Category:

Human Resources

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

As a Learning and Development Manager at St. Pancras Renaissance Hotel you will play a pivotal role in ensuring a smooth and effective brand transformation by equipping associates with the skills, knowledge, and mindset needed to embrace the new brand identity. You will design and implement training programmes that align with the brand’s vision, values, and service standards while fostering a culture of continuous learning and excellence.

Job Responsibility:

Develop and execute a comprehensive training strategy to align associates with the new brand identity, culture, and service philosophy
Conduct workshops, e-learning modules, and hands-on training to ensure associates understand the brand’s values, customer experience expectations, and operational changes
Implement brand-specific guest service training to elevate customer experiences and reinforce the new brand’s standards
Establish training programmes for front office, housekeeping, food & beverage, and other operational teams to enhance service consistency
Partner with operational leaders and property leadership to assess if associates demonstrate effective technical and leadership skills
Develop leadership and career development programmes to upskill associates and support internal career growth
Introduce learning initiatives that enhance associate motivation, retention, and engagement in the new brand environment
Ensure all training programmes comply with industry standards, health & safety regulations, and hotel policies
Tracks key business indicators (associate and guest satisfaction, retention, and financial results) to determine the effectiveness of current training and development programmes and makes adjustments as necessary

Requirements:

Bachelor’s degree in Human Resources, Hospitality Management, Organisational Development, or a related field
3+ years of experience in Learning & Development, preferably in the hospitality industry
Strong experience in managing training programmes during a brand transformation or rebranding process
Excellent communication, facilitation, and presentation skills
Familiarity with e-learning platforms, learning management systems (DLZ), and blended learning approaches
Strong leadership and change management capabilities to support associates through transitions

What we offer:

31 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Bonus determined by personal and business performance
Private Medical Health coverage
Pension scheme participation
Life Assurance coverage
Annual Performance Review pay adjustments
Complimentary Gym and spa access
Free meals while at work
Dry-cleaning service availability
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
50% discount at any of the St Pancras outlets
Marriott Discount Card offering benefits on hotel stays and F&B across 130 countries
Travel ticket season loan
Cycle to work scheme
Employee Assistance Programme access
Comprehensive Training and Development programme participation
Awards and recognition celebrations

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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