Legal Operations Processor - Elder Financial Abuse, Wells Fargo

Wells Fargo

Location:

United States, Tempe

Category:

Legal

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Legal Operations Processor to join the Elder Financial Abuse team in the Deposit and Legal Services department as part of Global Operations.

Job Responsibility:

Seek ways to improve customer service experience and determine proper course of action based on customer needs
Perform moderately complex administrative, operational and customer support tasks
Provide training to less experienced Operational Legal Specialists
Receive direction from supervisor and escalate non-routine questions
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement

Requirements:

2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice to have:

Financial crime and/or fraud management experience
Experience taking inbound calls and making work-related outbound phone calls
Experience with Quality Assurance
Experience managing a pipeline of work from assignment to completion
Experience with Wells Fargo systems such as Columbia, SVP (Store Vision Platform), and Hogan
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Ability to write concisely and clearly
Ability to navigate multiple computer screens while working on the phone
Basic Microsoft Office skills
Ability to independently provide summary and recommendations on operational data
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Experience working with changing priorities and deadlines

What we offer:

In-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services

Additional Information:

Job Posted:

March 28, 2025

Expiration:

April 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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