Liability Claims Account Coordinator, Lawes Consulting Group

Liability Claims Account Coordinator

Lawes Consulting Group

Location:

United Kingdom, South East

Category:

Insurance

Contract Type:

Employment contract

Salary:

28000.00 - 32000.00 GBP / Year

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Job Description:

Our client, a Global Loss Adjusting & claims company are currently recruiting for a liability claims account coordinator to join their successful team. The role is a varied role that would suit an experienced claims handler looking to widen their skills, add variety to their role and further develop their career within a more client facing environment.

Job Responsibility:

Coordinate and oversee the management of complex liability claims that are being dealt with within the Global Claims handling operations
Supporting to ensure timely and accurate processing of claims in compliance with client, Insurer and our clients requirements
Analyse and respond to client request promptly and effectively, ensuring client satisfaction
Develop and implement strategies to prevent future escalations
Collaborate with the finance team to understand and perform financial accounting reconciliations related to claims
Ensure accuracy and integrity of financial records and reports
Identify and rectify discrepancies in financial statements
Lead regular client calls to discuss claim statuses, address concerns, and provide updates
Develop and maintain strong client relationships through effective communication and exceptional service
Identify opportunities for process improvement within the claims management workflow
Implement best practices to enhance efficiency and accuracy in claims handling
Dealing with day-to-day communication from hubs with assistance on complaints, programme, or system related enquiries
Monitor SLA’s and client KPI’s and provide guidance/training on any improvement areas detected
Participate in local hub, broker, and client meetings to ensure any service issues that have been highlighted are monitored until resolved by the hub
Review of system claim records to ensure claims are being managed proactively and within SLA

Requirements:

Effective communication skills and an interest in developing client servicing skills
Good eye for detail
Able to work on own initiative
Excellent time management and organisation skills
Flexibility and a willingness to take on responsibility to benefit personal development
Insurance claims handling experience (Cert CII or equivalent, qualified or working towards preferrable)
Minimum 2 years’ experience of Liability claims handling
Must be able to work outside of standard 9am to 5pm hours as business needs require, due to global time differences
Travel to attend client and team meetings (various UK based locations)
Potential travel abroad to support location operations as required

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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