Life Science Customer Experience Specialist, Office Angels

Life Science Customer Experience Specialist

Office Angels

Location:

United Kingdom, London

Category:

Customer Service

Contract Type:

Not provided

Salary:

14.20 GBP / Hour

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Job Description:

Join Our Team as a Life Science Customer Experience Specialist! Are you passionate about providing exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! Our client is seeking a Life Science Customer Experience Specialist to join their dedicated team in the heart of Canary Wharf. This is a temporary, full-time role (37 hours per week, Monday to Friday) with a hybrid working pattern-only 8 days a month in the office!

Job Responsibility:

Provide outstanding customer service to both internal and external customers
Resolve queries at the first point of contact, clearly explaining next steps when necessary
Monitor unresolved inquiries, ensuring timely follow-ups and escalation when needed
Collaborate with colleagues at all levels to gather information and provide accurate responses
Use data-driven insights to improve service delivery and enhance customer self-service options
Maintain robust records and documentation, adhering to standards for data protection and quality assurance
Deliver high levels of service in every interaction
Take ownership of inquiries, ensuring they are resolved efficiently
Support continuous improvement initiatives within the Customer Experience Centre
Train and guide team members in specific areas over time
Contribute to gathering user feedback for service development

Requirements:

Strong communication skills and the ability to interact confidently with customers
A proactive mindset with a commitment to continuous improvement
Resilience in managing fluctuating workloads
A collaborative spirit and a 'one team' approach to service delivery

What we offer:

Weekly pay every Friday
Easy timesheet accessibility with mobile support
Up to 29 days annual leave
Discounts at major retailers and over 150 high street stores
Free eye-care vouchers and discounts for VDU glasses
Access to well-being platforms
FREE access to LinkedIn Learning courses (thousands of courses available!)
Temp of the Month awards to celebrate your hard work
A dedicated consultant to support your job search and provide expert interview tips

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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