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The role entails handling customer applications, maintaining accurate customer records, and resolving customer inquiries. As part of our logistics industry team, you will also be tasked with monitoring customer accounts and taking appropriate action.
Job Responsibility:
Efficiently handle customer credit applications
Maintain up-to-date customer credit records
Resolve inquiries from customers promptly and professionally
Monitor customer accounts and take necessary actions
Schedule and dispatch drivers, ensuring all deliveries are monitored
Verify booking details against terminal systems and maintain daily reports
Handle billing and invoicing of all files
Perform data entry tasks and manage heavy email correspondence
Deliver high-quality customer service
Conduct any tasks or assignments as needed
Ensure quality assurance checks are completed and maintained
Effectively communicate with clients, couriers, and other operational departments
Assist with training as required and organize personnel
Arrange for necessary repairs when needed
Requirements:
Proficiency in Account Reconciliation is essential
Hands-on experience with Accounts Payable (AP) is required
Experience with Accounts Receivable (AR) is necessary
Must be adept at Billing procedures
Competency in Data Entry skills is crucial
Familiarity with Invoice Processing is needed
Proficiency in Microsoft Excel is required
Experience with Oracle software is a plus
Knowledge of QuickBooks is desirable
Familiarity with SAP software is beneficial
Understanding of Global Logistics is necessary
Experience in the Logistics field is required
Knowledge of Logistics & Distribution is essential
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