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Are you a team player with excellent communication skills and a demonstrated sense of self-awareness? Are you adaptable, flexible, and determined to resolve problems successfully? Do you thrive under pressure and enjoy collaborating with teams who are passionate about customer care? If this sounds like you, then we have an exciting opportunity to join a global organisation based in Ashford, Kent. This is initially a 6 month contract, however this successful business are always recruiting permanently too. In return you will be offered flexible hybrid working and a great working environment.
Job Responsibility:
Supporting customers through monitoring of daily shipment issues, management of outbound customs queries and monitoring of imports to ensure the delivery schedule is maintained efficiently
Following up on transport complaints and resolving missed deliveries or documents by carriers
Facilitating and liaising with attention to shipping dates, labelling, packaging, and stock-holding in alignment with customer requirements
Keeping lines of communication open by actively engaging with individuals and coordinating around specific requests
Requirements:
At least 2 years of experience in a similar role
Excellent customer service experience, showcasing your ability to provide exceptional service
Ability to work under pressure and deal with ambiguity, demonstrating your resilience
Keen attention to detail, assuring accuracy in your work
An efficient personality with strong time management and customer skills
SAP knowledge would be advantageous but not essential
Awareness of Customs documentation and inbound/outbound movement (desirable)
Nice to have:
SAP knowledge
Awareness of Customs documentation and inbound/outbound movement
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