Logistics Operations Team Leader, IKEA

IKEA

Location:

Belgium, Zaventem

Category:

Logistics

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

As Logistics Operations Team Leader (internally this position is called Service Execution Team Leader), you will lead, coach and develop the operational teams to ensure excellence in service execution within the fulfillment unit. You will focus on efficient and high-quality logistics processes while maintaining a safe and sustainable work environment.

Job Responsibility:

Efficient staging and preparation for last mile and loading operations
The required handover and loading capacities
The inventory and handling management
Compliance to applicable frameworks and guidelines
Take direct lead with identifying, recruiting, retaining and developing the many talents in the Service Execution team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession
Maintain a clean, organized and safe working environment throughout the unit and secure Service Execution Co-workers working in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security and the environment
Secure effective, qualitative and efficient daily Service Execution within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs
Support lean methodologies within Fulfillment unit and oversee the Lean improvements and initiatives in designated area of responsibility

Requirements:

Experience in leading people with proven record of successful leadership delivering both business result and people development
Proven experience in working through others, set priorities, delegate responsibility, and give open and honest feedback
Business-minded approach with a clear customer focus and ability to meet agreed budgets and goals
Ability to implement structural way of working within the area of responsibility
Passion about logistics and have the ability use your know-how to optimize processes with high quality understanding the financial impact and customer experience
Good knowledge of retail and/or logistics processes, tools and working methods
Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business
Good knowledge of service execution processes, frameworks, and guidelines
Interested in home furnishing, people's life at home, and the IKEA product range
Understanding and contributing to the assigned matrix in the agreed and established forums
Good knowledge of problem-solving and process improvement methodologies
Good knowledge of different leadership styles and how to adapt it according to needs and different situations
Ability to perform and deliver while learning and developing yourself and your team
Passion to lead business through people and having a strong belief in the individual potential to develop
Ability to inspire and engage others while being business-minded and having a customer centric approach
Energized by developing and supporting others to reach set goal
Good knowledge of change management, ability to facilitate a team through change and experience in conflict resolutions
Ability to deliver the results when dealing with the unknown in a constantly changing omnichannel environment
Ability to build trust and communicate in a clear and targeted way with different people in various situations
Ability to manage a high-volume and vibrant omnichannel environment
Eager to deliver customer value and excellence in operation
Ability to make things happen with flexibility, speed, and simplicity
Inspired by the IKEA vision, IKEA Leadership and IKEA Culture & Values

What we offer:

Eco-vouchers
End-of-year bonus, holiday pay and sector premiums
An additional allowance if you come by bike
Private leasing of an electric bike
Comprehensive hospitalization insurance
A private accidents insurance
Pension savings
A leave savings plan
Extra-legal holidays, seniority holidays
6 extra days off for full-time colleagues
A canteen with democratic prices
IKEA Tack! Loyalty reward
ONE IKEA Bonus
IKEA Benefits at work portal
IKEA staff discount 15% on all purchases
Team outings & staff parties

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Logistics Operations Team Leader