Loss Prevention Officer, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, Philadelphia

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Loss Prevention Officer is responsible for patrolling the property, assisting guests, monitoring security systems, conducting inspections, responding to emergencies, completing reports, maintaining confidentiality, conducting investigations, handling complaints, resolving safety hazards, escorting unwelcome persons, reporting vehicle accidents/thefts, calling for assistance, completing shift summaries, maintaining a professional appearance, welcoming guests, assisting individuals with disabilities, developing positive relationships, complying with quality standards, and performing physical tasks.

Job Responsibility:

Patrol property
assist guests
monitor security systems
conduct inspections
respond to emergencies
complete reports
maintain confidentiality
conduct investigations
handle complaints
resolve safety hazards
escort unwelcome persons
report vehicle accidents/thefts
call for assistance
complete shift summaries
maintain professional appearance
welcome guests
assist individuals with disabilities
develop positive relationships
comply with quality standards
perform physical tasks

Requirements:

Patrol all areas of the property
assist guests with room access
monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
lock property entrances when required
conduct daily physical hazard inspections
respond to accidents, contact EMS or administer first aid/CPR as required
assist guests/employees during emergency situations
notify appropriate individuals in the event of accidents, attacks, or other incidents
defuse guest/employee disturbances
call for outside assistance if necessary
complete incident reports
handle all interruptions and complaints
resolve safety hazard situations
escort any unwelcome persons from the property
report to scenes of vehicle accidents/thefts
call for assistance using proper code responses
complete a Loss Prevention shift summary/daily activity report
maintain confidentiality of all Security/Loss Prevention and property reports/documents
conduct investigations and gather evidence
conduct interviews with relevant parties
follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
prepare and review written documents accurately and completely
develop and maintain positive working relationships with others
support team to reach common goals
comply with quality assurance expectations and standards
stand, sit, or walk for an extended period of time
read and visually verify information in a variety of formats
visually inspect tools, equipment, or machines
enter and locate work-related information using computers and/or point of sale systems
move at a speed required to respond to work situations
move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
grasp, turn, and manipulate objects of varying size and weight
move through narrow, confined, or elevated spaces
move over sloping, uneven, or slippery surfaces
move up and down stairs and/or service ramps
reach overhead and below the knees, including bending, twisting, pulling, and stooping
perform other reasonable job duties as requested by Supervisors

Nice to have:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
no license or certification required

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Loss Prevention Officer