Manager, CDM Experience, Cox Enterprises

Cox Enterprises

Location:

United States, Atlanta

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

108800.00 - 181400.00 USD / Year

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Job Description:

Work on projects that matter — all while evolving your skills and enjoying work-life balance. Ready to solve real problems and make your mark? Join Cox today.

Job Responsibility:

Escalation point for Manager, CDM Support, who will be focused on supporting accuracy of Governed Data
Drive enhancements to CAI MDMs tools to enable optimal user experience and while improving operational efficiencies needed to support associated tools
Act as SME for CAI team’s usage of Governed Data
Develop tracking mechanism to ensure all work aligns with Rally
Determine, implement, track and analyze Support metrics/KPIs and the operations required to achieve those metrics
Establish and ensure capacity model is set for all members on team
Represent business stakeholders in ensuring requirements are defined, met and prioritized. Primary partner to Product Organization
Liaison to CAI leadership Director + AVP level of MDM and stakeholder org
Partner with Product Manager/Product Owner level of CAI Product org while representing MDM in eCart working sessions, Backlog Review and Feature Refinement sessions
Business owner for all MDM backlog – BAU and Large Feature Enhancements
Prioritizes all MDM user stories/features with CAI Product Org
Partners with Mgr, Gov and Process to assess potential changes enhancements may bring
Stakeholder during Pre PI and PI Planning ceremonies
Active participant in all key strategic initiative meetings (ie, Commons, New business onboarding, MDM new platform)
Identify and represent stakeholders
Day to day focus on completion of features and impactful user stories
Ensure Comms and Training teams are engaged in new enhancements when necessary
review and approve comms
Ensure development of designed features and user stories is acceptable for business and developed with a customer centric mindset
Drive decisions amongst most leaders with escalation path to senior leadership
Develop team members’ working knowledge of relevant tools and processes
Partner with Sr Mgr, CPQ and Sr MGR, CRM to ensure balance in IT priorities and harmonization with the overall backlog
Identify, design and build Audit files for CDM Support team to execute against

Requirements:

6+ years’ experience in data or systems requirement’s role or equivalent
BS/BA in related discipline OR an equivalent combination of education and work-related experience
Ability to think broadly across multiple business lines
Technical and business understanding behind development
Understand data flow and synchronization between systems
Working knowledge of CDM and MDM
Extensive knowledge of existing CAI MDM process and systems
Experience leading execution focused projects that require specific technical expertise (ie, Salesforce.com, CPQ, PowerBI)
Excellent presentation skills
strong skill in effectively communicate with all levels of leadership
Ability to create executive-level documentation via MS suite
Experienced team leader with proven skill in change management and problem solving
Other duties as needed or required

Nice to have:

Outstanding analytical skills and a high degree of intellectual curiosity who can help connect dots
Extensive knowledge of existing CAI MDM process and systems
Thorough understanding of program management techniques and methods
Establish and maintain positive working relationships with others, both internally and externally
Good listener with outstanding interpersonal qualities and a natural, effective consultative style who can present their views in a clear and compelling manner
Develop new and unique ways to improve operations of the organization and to create new opportunities
Anticipate, understand, and respond to the needs of internal and external clients to exceed expectations
Work cooperatively and effectively with others to set goals, resolve problems, and make decisions
Assess situations to identify causes, generate solutions, and make recommendations to resolve the problem
Fluent in Microsoft Office particularly Excel, Word, and PowerPoint and Advanced Excel skills required
Ability to operate and work across functional groups in a matrixed organization and influence change
Must be willing and able to roll up the sleeves

What we offer:

Generous compensation & bonus structure
Flexible time off policies
Amazing healthcare plans at low cost to you
Free access to Care.com
Funds to pay for classes, certifications or school
Free access to Calm + counseling for mental wellbeing

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager, CDM Experience