Manager, Client Services, Cox Enterprises

Cox Enterprises

Location:

United States, New York

Category:

Logistics

Contract Type:

Employment contract

Salary:

82800.00 - 124200.00 USD / Year

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Job Description:

The Manager of Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. This role involves managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, building and maintaining client relationships, meeting customer churn and revenue goals, and providing leadership and direction to scheduling teams. The Manager will also oversee escalations, collaborate with internal departments, and demonstrate safety commitment. Key responsibilities include relationship management, strategic planning, and achieving measurable results from products aligned with client success.

Job Responsibility:

Manage and grow a portfolio of Fleet Maintenance clients in a high-volume market
act as a manager-level escalation point for complex customer issues
meet and exceed revenue and customer churn goals for the assigned market(s)
build and maintain client relationships and ensure exceptional customer experience
evaluate growth opportunities by client needs and market trends
work effectively with the national and regional Sales teams to maximize opportunities
partner and communicate consistently with Field Operations
provide leadership and direction to the scheduling team
serve as the key point of contact for both internal and external clients
monitor client, market, and competitor activity
identify and work with ‘at risk’ clients, determining appropriate action plans for turnaround status/performance
attend customer meetings as a Cox management representative
strategically lead and maintain transparent communication
collaborate with other departments and leadership
demonstrate safety commitment by following all safety and health procedures

Requirements:

Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement
at least 1 year in a management or leadership role
valid driver’s license required
travel required: up to 40%
degree in a related field strongly desired (sales, marketing, finance, business, etc.)
experience in the fleet or automobile industry preferred
proven track record of successfully building relationships, consulting, and selling value-added service solutions
adaptable, results-oriented, and proven ability to meet and exceed sales targets
skilled in effective negotiation techniques with strong verbal and written communication skills
ability to foster productive and professional internal and external business relationships
ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills

Nice to have:

Degree in a related field strongly desired (sales, marketing, finance, business, etc.)
experience in the fleet or automobile industry preferred
proven track record of successfully building relationships, consulting, and selling value-added service solutions

What we offer:

Generous compensation & bonus structure
flexible time off policies
amazing healthcare plans at low cost to you
free access to Care.com
funds to pay for classes, certifications or school
free access to Calm + counseling for mental wellbeing
160 hours of paid wellness annually
seven paid holidays throughout the calendar year
additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time, military leave, and parental leave
retirement planning (401(k))

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager, Client Services