Manager, CX Product Delivery, CVS Health

Manager, CX Product Delivery

CVS Health

Location:

United States, Woonsocket

Category:

-

Contract Type:

Employment contract

Salary:

60300.00 - 145860.00 USD / Year

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Job Description:

The Manager of Enterprise Customer Experience (ECX) Product Delivery will play a critical role in enabling CVS Health to deliver improved customer experiences, drive profitability targets, and empower cross-functional teams while fostering a customer centric culture.

Job Responsibility:

Helping the organization build, enhance, and deploy new platforms to identify, measure, and improve customer experience.
Assisting CVS Health’s mission statement and profitability targets.
Proactively finding, synthesizing, and delivering actionable insights to key stakeholders.
Providing guidance and developing up to 2 junior analysts.

Requirements:

5+ years of experience managing project timelines, resources, and tracking project ROI using project management tools such as Excel, JIRA, Trello, MS Project, etc.
5+ years of developing use cases to solve pervasive business and customer issues.
4+ years of gathering requirements, building solutions, and partnering with cross-functional teams to deploy components of enterprise solutions.
3+ years of employing cost-benefit & return on investment analysis to look at the efficacy of a project.
3+ years of helping to maintain, prioritize, and deploy products, including backlog management.
3+ years of working with large cross-functional teams, including multiple digital scrum teams, IT project teams, legal teams, and other partners, to develop solutions.
2+ years of managing, developing, and guiding junior analysts and ensuring accuracy of their deliverables.

Nice to have:

Experience in the Healthcare Insurance, Pharmacy, or Retail Industries.
Experience working with Survey and Healthcare operational data.
PMP Certified.
Proven ability to work in cross-functional & project-based teams.
Experience managing vendor relationships and implementing new platforms.
Proven ability to influence leadership and business partners, prioritize competing workstreams, and build relationships across large and complex organizations.
Deep experience working with customer feedback, synthesizing it for implications, and using the resulting insights to drive change / influence the customer experience.
Demonstrated ability to thrive in highly complex environments.

What we offer:

Medical, dental, and vision benefits.
401(k) retirement savings plan.
Employee Stock Purchase Plan.
Fully-paid term life insurance plan.
Short-term and long-term disability benefits.
Paid Time Off (PTO) or vacation pay.
Paid holidays.
Numerous well-being programs.
Education assistance.
Free development courses.
CVS store discount.
Discount programs with participating partners.

Additional Information:

Job Posted:

March 19, 2025

Expiration:

April 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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