Manager, Mid Market Customer Success, Checkr

Manager, Mid Market Customer Success

Checkr

Location:

United States, San Francisco

Category:

Customer Service

Contract Type:

Employment contract

Salary:

168000.00 - 198000.00 USD / Year

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Job Description:

As a Manager of Checkr’s Mid Market Customer Success team, you will lead a team of Customer Success Managers dedicated to delivering exceptional value realization, fostering strong customer relationships, and ensuring a delightful customer experience. You will be accountable for meeting ambitious account goals, driving operational efficiency, and providing outstanding leadership and support to your team. You will collaborate closely with cross-functional partners who thrive on collaboration, grit, and continuous learning.

Job Responsibility:

Recruit, mentor, and manage Customer Success Managers
ensure alignment with key customers
serve as an escalation point for critical issues
create and implement strategies to maximize customer value realization, satisfaction, and retention
identify both surface-level and systemic improvements
collaborate with Sales, Account Management, Product, Engineering, Support, and Executive teams
track team metrics and allocate resources
ensure adherence to best practices while encouraging innovation
cooperate closely with Account Management to uncover and pursue growth opportunities.

Requirements:

At least 5 years of experience in Customer Success, Account Management, or similar roles
minimum of 2 years in a leadership or managerial capacity
demonstrated success in building, managing, and empowering high-performing teams
excellent written and verbal communication skills
ability to travel domestically up to 25% for customer engagements and team meetings
known for candor, transparency, and treating everyone with respect
ability to break down complex challenges using structured thinking, creativity, and data-driven insights.

What we offer:

100% medical, dental, and vision coverage
flexible PTO policy
learning and development allowance
monthly wellness stipend and home office stipend
up to $25K reimbursement for fertility, adoption, and parental planning services
in-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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