Manager, Mid Market Customer Success, Checkr

Manager, Mid Market Customer Success

Checkr

Location:

United States, Denver

Category:

Customer Service

Contract Type:

Employment contract

Salary:

142000.00 - 167000.00 USD / Year

Save Job

Apply Position

Job Description:

Checkr is hiring a Manager for its Mid Market Customer Success Team to lead a high-performing team delivering value realization and customer satisfaction. The position emphasizes leadership, strategic customer management, operational excellence, cross-functional collaboration, and account expansion.

Job Responsibility:

Recruit, mentor, and manage Customer Success Managers
ensure alignment with key customers and serve as an escalation point for critical issues
create and implement strategies to maximize customer value realization, satisfaction, and retention
work alongside Sales, Account Management, Product, Engineering, Support, and Executive teams to advocate for customer needs
track team metrics and allocate resources
cooperate closely with Account Management to uncover and pursue growth opportunities

Requirements:

At least 5 years of experience in Customer Success, Account Management, or similar roles
minimum of 2 years in a leadership or managerial capacity
demonstrated success in building, managing, and empowering high-performing teams
able to break down complex challenges using structured thinking, creativity, and data-driven insights
excellent written and verbal communication skills
known for candor, transparency, and treating everyone with respect
work well with people of different backgrounds, identities, values, and cultures
inspire others with drive for excellence
willingness to travel domestically up to 25%

What we offer:

A challenging and collaborative environment
competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
up to $25K reimbursement for fertility, adoption, and parental planning services
flexible PTO policy
learning and development allowance
monthly wellness stipend and home office stipend
commuter stipend
in-office perks such as lunch four times a week, and snacks and beverages

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.