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Medical Assistant/Phlebotomists are an integral part of Oak Street Health's care teams, helping to provide outstanding patient care through exceptional experiences and thorough health assessments. Responsibilities will include assisting with patient flow, conducting diagnostic tests, ensuring quality control, administering procedures and vaccinations, maintaining clinic cleanliness, and providing telephonic support to patients under appropriate direction. This role requires strong communication skills, problem-solving ability, and a patient-first mindset in a fast-paced, innovative, and supportive environment.
Job Responsibility:
Ensures efficient patient flow by rooming patients in a timely manner and assisting the provider with staying timely on their schedule
Delivers an exceptional patient experience, and helps patients prepare for their provider visit
Obtains vital signs, chief complaint and reviews medications
Delivers patient screenings per protocols
Orders supplies and stocks exam rooms
Conducts routine quality control checks, including infection control measures, equipment QAs, and checks for expired medication and supplies
Ensures exam rooms are clean, safe, and ready for patient visits
Under direction of an RN, provider and/or protocol, provides telephonic support to patients
Assists providers, RNs or social workers with home based support for high risk members, as necessary
Under direction of an RN or Provider, offers MA appropriate 'visits', such as administering vaccinations and performing procedures, including but not limited to: ABI, spirometry, EKGs, etc.
Performs waived laboratory testing
Schedules diagnostic testing
Applies or assists with application of durable medical equipment
Supports care team with obtaining medical records, and ensuring records are scanned into the EMR per protocols
Participates in care team meetings to discuss patient care and clinic operations
Other duties, as assigned.
Requirements:
CPR Certification required
Medical Assistant certification or registration
3-5 years in a Medical Assistant role preferred
EMR experience required
2 or more years of experience working with geriatric patients
Phlebotomy Technician Certification preferred
Strong communication skills and customer service orientation
Demonstrates problem-solving skills, accountability, and a flexible, positive attitude
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Someone who embodies being 'Oaky'.
Nice to have:
Phlebotomy Technician Certification
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
What we offer:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time
Generous 401K match with immediate vesting
Health benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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